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The History of ICEMuch like every contractthere will be stores that are unique that the bundle matrix doesn't fit. These idiosyncrasies, which were unknown to ICE, on poll lead into the need to improve a few machinery for larger or smaller models and this has been done without any objection and at a additional cost to ICE that was never passed on MITIE. All changes that were unique were carried out prior to the contract start date.
The machinery for every single store had been specified on the surveys carried out and, upon delivery, training occurred with not just the machine operator but all staff on the shift. This gave us the multi skilling of operatives we were seeking. Every employee received a training certificate prior to contract start date.
I am asked to provide take a look at the site here (
) reference for a supplier, the very first question I ask is firstly 'Did they're going the extra mile for MITIE? We need our supply chain to, sometimes, gamble. All types of problems can throw and you also need to have a supplier who is inside with you once the going gets tough. I found ICE ready and up for that process so once we asked them to 'step up to the mount' they undoubtedly did so. The commitment they made thinking about the MITIE policy for sale went above and above what
take a look at the site here
probably saved what might have been a mobilisation disaster and was expected. Because there'll be for people, I don't have any hesitation in recommending ICE as a supplier and we need suppliers like ICE to support us through difficult situations.
The machinery roll out started 14 days prior to start date. Luckily, following a commitment ICE had created by arranging to be delivered in the UK, this is possible. If ICE had not taken this approach we would have needed to either return straight back to the negotiating table with the incumbent contractor and pay over the net book values for the machinery or request the customer postpone the start day. Both scenarios might have been unacceptable to MITIE as options.
The RA561 strong and tough machine for floors along with the RA 900 Sauber ride on scrubber drier were chosen for the larger stores. We purchased machinery including single machines, vacs and auto park sweepers .
ICE first presented to MITIE (Retail) Ltd at November 2009 and within the subsequent year became the sole supplier of cleansing machines. They brought to the table an approach which was innovative, flexible and adapting in all those times of demand. This was a supplier venture and it was encouraging and rewarding for both parties. Two mobilisations come to mind that I believe gives a great sign of ICE for a company, one which was the largest ever machinery order placed by MITIE for the cooperative Group stores plus yet one is this Casestudy for Tesco Stores in September 2010.
Machinery Type S:
This amounted to approximately 230 sites.
Tesco has an agreement term within its Tenders that onsite machinery will transfer between suppliers providing they can reach agreement on the net book values etc.. Even though this seems a fair approach in, it does have its complications and this circumstance, negotiations wasn't going well with the incumbent contractor. We were entering minus a month to start date and we started to get concerned. I explained the circumstance and arranged a meeting with ICE. With a contingency plan on the behalf, ICE 'got' without any firm commitments from MITIE. This involved considerable expense speaking on delivery time scales to Switzerland surveying the stores and taking the risk in placing an order with Cleanfix without a guaranteed order from MITIE. This showed a enormous level of commitment and enabled MITIE to possess.
MITIE was awarded significant growth cleaning Tender in July 2010. Up to this point we used ICE to produce machinery Express stores. We had chosen the RA431 scrubbing machine following their presentation, for these stores. This was shown to be a low maintenance, economical machine that the operators liked on account of the simplicity. ICE had supplied with the equipment both brushes and pad drives so we're able to utilise the machinery achieving that machinery approach we aimed for. This machine later became our utility machine of preference throughout the trading day on the shopfloor in the format stores for use.
Therefore we were aware that certain machinery would be received by the store, a simplicity approach had been taken by ICE and banded the stores in to machine bundles. This gave us a very simple communication line with our field teams once we issued to if questioned them all a matrix that they could refer.
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